[email protected]

+1 (778) 882-9985

• Sole IT Specialist responsible for managing and maintaining all aspects of the company’s IT infrastructure, including servers, networks, security, and user support across multiple locations in Canada.
• Provided end-to-end IT solutions, from daily troubleshooting to long-term strategic planning and implementation.
• Managed IT onboarding and offboarding processes for employees:
  • Collaborated with HR to ensure timely procurement and setup of laptops for office staff and tablets for sales teams.
  • Delivered basic IT training during onboarding to help employees integrate smoothly into the company’s systems.
  • Handled IT asset recovery and deactivation processes for departing employees.
• Oversaw IT asset management, ensuring all laptops, tablets, and peripherals were properly tracked, maintained, and replaced as needed.

• Key Projects:
  • 2018 Ransomware Attack Recovery:
    • Led a complete rebuild of the company’s server infrastructure from scratch after multiple failed restoration attempts.
    • Designed and implemented a secure, scalable environment with upgraded servers, hybrid backup solutions, and enhanced VPN security.
    • Introduced advanced endpoint protection and employee training to minimize future risks.
  • 2019 Phishing Campaign Implementation:
    • Launched a company-wide phishing campaign using Sophos Phish Threat to assess and improve employee awareness of phishing attacks.
    • Designed a structured training program for employees who failed the phishing test, requiring them to complete courses and pass a follow-up exam.
    • Reduced the phishing test failure rate from over 50% in the first campaign to under 10% after consistent training.
    • Achieved a noticeable 50%+ reduction in actual email hacking attempts and unauthorized login attempts within a year.
  • 2019–2021 M&A IT Integration:
    • Led IT integration for three acquisitions, including Office 365 and file server migrations.
    • Standardized IT systems across all acquired companies to ensure seamless operations.
  • 2020 ERP Software Upgrade:
    • Led Microsoft Dynamics NAV upgrade with AWS-based development environment.
    • Coordinated with external vendors and internal teams to ensure minimal disruption during the upgrade process.
  • 2020 Migration to IP Telephony:
    • Transitioned company phone system from landline to RingCentral IP phones.
    • Improved communication reliability and reduced costs by 30%.
  • 2022 StarLeaf to Microsoft Teams Transition:
    • Migrated company messaging and meeting systems to Microsoft Teams, enhancing collaboration and reducing operational costs.
  • 2022 Backup Solution Transition:
    • Migrated from MSP360 to Veeam, including Office 365 backup implementation.
    • Improved backup reliability and recovery speed, ensuring compliance with data retention policies.
  • 2023 Server Room Maintenance:
    • Upgraded UPS, servers, and air conditioning systems to improve server reliability and performance.
  • 2023 Office Relocations:
    • Managed IT setup for Calgary and Toronto office relocations, ensuring zero downtime during the transition.
  • 2024-2025 Cloud Migration:
    • Transitioned on-premises servers to Azure and Microsoft 365, including database, ERP, and file systems.
    • Enhanced scalability for future growth and improved accessibility, enabling resource access anytime, anywhere with an internet connection.
  • Annual IT Environment Audits:
    • Conducted regular IT environment assessments across all company locations to identify and address potential risks.
    • Provided recommendations for system improvements, ensuring compliance with security standards and optimizing performance.

• Participated in Agile Scrum development for two in-house applications.
• Conducted functional testing, identified bugs, and created Jira tickets for fixes and feature enhancements.
• Collaborated in daily team stand-ups to track progress and report findings.